Comments on: Cut Off

By: Tishia Lee

Tishia Lee — Wed, 04 Nov 2009 03:32:56 +0000

Wow that sucks! I’d be pissed too.

By: thisnewplace

thisnewplace — Wed, 04 Nov 2009 01:06:18 +0000

keep blogging about it, twitter about it and facebook about it. you might get someone’s attention who works there who will set it right. seriously. and that totally sucks!

By: Bridget

Bridget — Tue, 03 Nov 2009 21:12:35 +0000

Wow. I’m shocked. I hate to admit this, but I am a CSR. If anyone like you called upset and asked for a supervisor, we have protocol for that. We get management involved. I’m shocked your phone company doesn’t have that kind of system set in place.

I hope you get it worked out. Even though I’m a CSR, I still get angry at my bank occasionally, or whatever company. We’re not perfect, but they SHOULD have been way more accomodating/nicer. Its never okay to skirt the issue or ignore customers requests to speak to a suprvsr.

I hope you get your phone turned on soon my dear!
Bridget

By: QTMama

QTMama — Mon, 02 Nov 2009 19:50:00 +0000

Oh CBG, I’m sorry. What a terrible representation of that company!

By: Canadian Bald Guy

Canadian Bald Guy — Mon, 02 Nov 2009 13:28:58 +0000

Allison — Well…for now the cheapest thing and the best-tasting thing are totally different (lol). I’ll get this taken care of this week. It just sucks that it turned out like this.

Lady Mama — Thanks. I’m going to get it paid in full this week. It’s just that the whole experience left a really bad taste in my mouth.

Aaron — They ain’t the most up-and-up company I’ve ever dealt with.

SueB.Ont — Thanks for the information, Sue! I greatly appreciate it.

T — Thanks, Tonya.

Amira — Nah…I wouldn’t use my blogging as any kind of leverage. I’ll just do what I gotta do to get back online and let my words to the speaking for me. It’s one of those things…especially where I was a customer service representative (CSR) on the phone before…you might get 1 person in 20 who will spread around a good customer experience, but you’ll get 12 to 14 people in 20 who will spread around poor customer service. I think I’ll now go out of my way to promote more of each.

WackyMummy — LOL…I appreciate the offer, but I just want to pay this and move forward. I feel better knowing I’m not alone, though.

By: Rough Night « Sunshine on My Shoulder

Rough Night « Sunshine on My Shoulder — Mon, 02 Nov 2009 09:38:31 +0000

[...] time for good. I wished desperately to be able to phone him, just to be able to hear his voice, but he’s having cell phone issues, and we’ve been cut off from each other for days [...]

By: WackyMummy

WackyMummy — Mon, 02 Nov 2009 01:16:50 +0000

Telus has always been a bunch of bastards. For that matter, so are Aliant and Bell. Eastlink I’ve had no problem with. But that doesn’t help you.
Do you want me to call and bitch them out? I’m pretty good at it.

By: Amira

Amira — Sun, 01 Nov 2009 20:18:32 +0000

Nothing can be more infuriating than bad communication by a company, followed up by ending your service without proper notice, followed up by horrible customer service.

Telus just dug a bit of a hole for themselves. You’re a popular blogger who just told the world about his experience with their company. Hmmmm…wonder if that could be used as a negotiating point?

By: T

Sun, 01 Nov 2009 18:11:02 +0000

Grrrrr….

I’ve been battling with my electric company the same way.

Hang in there. Sending good ‘connection’ vibes.

By: SueB.Ont.

SueB.Ont. — Sun, 01 Nov 2009 00:34:03 +0000

Here is a number that you can phone on Monday, it’s there head office # Loyalty and Retention-1-877-279-3100. I had issues with them a couple of months ago, their customer service sucks, I went to my local Telus office and asked for a number so that I could speak to someone higher up, it worked they gave me $150.00 credit towards a new phone. Hope it helps.